金属网格板货物短缺处理的邮件模板

Writer： admin Time：2014-11-08 00:51:38 Browse：777℃

收到客户货物短缺的投诉，看下钢结构网格板客户是否提供了短缺的详细情况，如果客户没有做详细说明，马上回封信，让客户说明一下详细情况，都短缺了什么东西，总共收到了多少箱或托盘？缺少的货物在哪个箱子或者托盘里？如果客户已做详细说明，马上给齿形网格板客户回封信，说收到邮件了，我们调查一下，尽快给客户答复。尤其是如果调查需要一定时间，这封信一定要及时。当客户把投诉信发出来的时候，心里就不是很舒服。如果你马上反馈，至少标明你解决问题的态度很积极，对他很重视。即便你拖了几天，问题查清楚了，也给客户解决了，如果回复不及时，客户心里还是有不爽的感觉。
请求客户做详细说明的邮件
Dear Tom,
Thanks a lot for your email, and sharing the findings of your logistics to us.
I will immediately investigate into this with our logistics. To enable me to do so, will you please give me a few more details?
1. How many total pallets do you receive?
2. Can you give me a detailed list of all the shortage items, their quantity, and their pallet number?
I would very much appreciate your kind help, it will be most helpful for our investigation.
Best regards,
XXXX
告诉客户，收到邮件，开始调查
Dear Tom,
Thanks a lot for your email, and sharing the findings of your logistics to us.
I will immediately investigate into this with our logistics, and will reply you soon. It may take some time, I would very much appreciate your kind patience.
Best regards,
XXXX
调查结果，仓库已经出货
Dear Tom,
Thanks a lot for your patience.
I have come to check the warehouse record together with our logistics people by myself. The record shows that all the items of order XXXX has been delivered. Here is our original record, and the pictures of the goods.
Will you please check with your logistics and count the goods again? Are there possibilities of mis-counting, or someone moved the items separately from this order without noticing him?
Best regards,
XXXX
调查结果出来，确实是己方少发了
Dear Tom,
Thanks for your patience.
I apologize firstly for the inconvenience brought you. We have a new staff; he has moved these items to another order without noticing our warehouse manager, thus make a mistake.
Will it be OK to send you these items with your next order? To make up you, we would like to give you 20 free items as gifts.
Sorry again for the inconvenience brought you. We have already trained the new staff, and make sure that this will not happen again in future.
Best regards,

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